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 Site Technical Documentation –myX3-2

Ref. SCT U38 SSC

DTS 0014 – Index B - March 30, 2004

Page 5-

5.2 SHORT LOOP PROCESS

1. Initialisation

From the communication by Sagem and the reception of the concerned products by the short loop process,

the Repair Centre shall comply with the above procedure. The application of the Short loop process will end

when received the authorisation of repairing given by Sagem.

2. Administrative checks to be done by the Repair Centre

- Authorisation from Sagem for treating the reference received (Part number)

- Process to be applied : short loop process or normal process (DTS, Normal, etc…). The Repair Centre

shall check if the product received has to be treated according to the short loop process.

- Controls on the warranty conditions and DOA conditions (if the Repair Centre is authorised) communicated

by Sagem.

3. Tests and controls :

- Checks if there are no external shocks or oxidation marks ( the covers shall be dismantled in case of

exchangeable covers)

- Checks and confirmation of the defect (real call with SIM, functional test keypad , display, vibrating device,

etc…)

- Check the concordance between the defect declared by the end-user and the defect observed

- Call back of the end-user or dealer (as far as possible) either in case of misunderstanding of the defect

declared by the end-user or in case of the non observation of the defect. (see the appendix “Additional

information about the No Fault Found –NFF- ” at the end of this document allowing according to the case to

understand the return of the product)

If any doubts occurred concerning out of warranty products received, the Repair Centre shall send to Sagem

Montauban (with knowledge to the Area Manager and Support Engineer) the photo of the defect.

N.B :

- The handsets shall not be dismantled (by using screwdrivers) except previous request from Sagem.

- The Repair Centre will not make any Repair (such as spare parts exchange or software upgrade) except

previous communication of Sagem. The exchanges of handsets or accessories are the only intervention

authorised.

4. Exchange by the Repair Centre

- The Repair Centre will use the products delivered for swap to the Repair Centre for exchanging the

products to the end-users (except particular process defined by Sagem).

- The under- warranty handsets and accessories received shall be exchanged to the end-user.

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Sagem myX3-2 Informazioni Techniche Pagina 55